The use of this website ratifies your agreement with the terms and conditions set forth below. Please read them carefully before using the site. If you do not agree with any section of the content, please send an email to customer service atencion@exploramundoservicios.com before using this website.

The Travel Agency does not warrant that its applications will operate uninterrupted or error-free, that defects will be corrected, or that the site or server are free of viruses or other harmful components. In no case can this Travel Agency be blamed for any direct or indirect damage, or for consequential damages, including, without limitation, lost profits, cost of replacement of products, inability to use the content, errors made in accesses by mouse click. , even if this Travel Agency is advised of the possibility of such damages. If local laws do not allow the exclusion of liability, the above exclusions do not apply to you:

This site is offered to you as a user for your acceptance without negotiation of the terms, conditions and clauses contained therein. The relationship between the Travel Agency website and you will be that of independent contractors and none of the parties (including officers, agents and employees) may be considered or constituted as partners, joint ventures, trusts, employees and/or common agents. .

You may not assign, agree, subcontract or delegate your rights, duties and obligations herein.

General conditions

Organization and responsibilities:

This website, which belongs to the EXPLORA MUNDO SERVICIOS Travel Agency, declares that it acts as an intermediary between users and the entities or people in charge of providing accommodation, food, or any other service contracted through the website. this Travel Agency. In this sense, the Travel Agency undertakes to comply with the aforementioned intermediation services, with the exceptions specified in these General Conditions and is not responsible for the failure of said entities in the execution of their obligations, nor for unforeseen events caused by strikes, weather conditions, delays, earthquakes, quarantines, as well as for material, personal or moral damages that the client may suffer due to loss, damage or theft of luggage, or due to accidents, illnesses or deaths. For all of this, the user must complain directly to the companies providing the unfulfilled service, in which the Travel Agency will collaborate with the user as soon as possible.

Liability clause

The responsibility of the organizer of the tourist plan or package is limited to the terms and conditions of the program in relation to the provision and quality of the services.

The refund policies for services not provided due to situations of force majeure or fortuitous event, action or omission of third parties or the passenger, not attributable to the travel agency, before or during the trip, which may be subject to a refund, They will be defined by each operator and they will be confirmed to the user once the travel documents are reserved and issued, as well as the percentages of penalties or deductions that may apply. The Travel Agency is not responsible for the amounts requested in reimbursement. Any refunds that may apply will be made within the specific terms and conditions of the chosen plan. However, if the process takes longer for reasons beyond the control of the Travel Agency, it will not recognize any interest on the amounts to be reimbursed. The reimbursement percentage will depend on the conditions of the supplier and the administration costs of the agency.

The agency does not assume responsibility towards the user or traveler for events such as accidents, strikes, riots, earthquakes, climatic or natural phenomena, security conditions, political factors, denial of entry permits or visas, legal issues of the traveler, health issues. and any other case of force majeure or fortuitous event that may occur before or during the trip.

In case of force majeure or unforeseen event before or during the trip (accidents, strikes, riots, earthquakes, climatic factors, security conditions, political factors, denial of entry permits, health issues, among others), or simply with the In order to guarantee the success of the plan, the operator and/or the agency may modify, replace or cancel itineraries, dates, hotels, optional services, which is from now on accepted by the passenger at the time of purchasing the services and according to the terms and conditions. specific conditions of the plan.

If a visa is required,  being the exclusive autonomy of the consular authority, everything related to the procedure, the requested documents, the study, costs, duration of the procedure and approval or rejection. In case of visa refusal, there will be no refund of the amounts paid by the applicant. In any case, it will be the exclusive responsibility of the passenger to process and comply with the reported requirements.

Packages are sold as a SINGLE PAYMENT ONLY.

The passenger will be solely responsible for the custody of his or her luggage and travel documents. The Travel Agency may guide the passenger in the event of loss of their luggage or travel documents, however, under no circumstances will it be liable for the loss, damage, deterioration or loss of said elements. The Travel Agency will inform the passenger of the restrictions established by the tourist sites or attractions regarding permitted people, limitations or impediments to access due to maximum capacity. However, compliance with said policies will be the sole responsibility of the passenger, which may vary by order of the transportation companies or the service provider.

All additional information related to validity, conditions, departure and foreign taxes, rates, charges and other mandatory payments, preventive health measures of the destination, assistance services must be consulted by the user during making the reservation, as well as same on the travel documents, according to the characteristics that apply to each one.

All prices, rates, taxes, fees or contributions presented in this bulletin or quote are subject to change, availability and validity without prior notice, which must be assumed by the passenger at the time of issuance of the travel documents. Restrictions and conditions apply to each published rate according to its validity.
Hotel rates depend on the accommodation selected. The cancellation policies, penalties, restrictions and particular conditions of the package will be informed to the passenger at the time of issuance of the travel documents.

The client declares that he knows and accepts these conditions in their entirety, which constitute the sole, total and exclusive agreement of any agreement or legal provision to the contrary, regarding the terms, conditions and restrictions of the contracted services.

Authorizations, licenses and Registered Trademarks

No code or content may be modified, copied, distributed, retransmitted, used, reproduced and/or published under any circumstances, except as expressly authorized by these rules and in the instructions of each section of this site.

By accepting these conditions, the User who enters reviews, images, videos or comments on the Site, agrees to assign to this Travel Agency the non-exclusive, copyright-free, perpetual, irrevocable and fully transferable right to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute and display said reviews, images, videos or comments throughout the world and in any media. You will also grant this Travel Agency and sublicensees the right to use the name that accompanies said review or comment, if any, in relation to said review or comment.
Any modification or use of the content or code of this site for purposes other than those permitted constitutes a violation of copyright laws and other intellectual property rights, as well as the criminal regulations that the particular situation gives rise to. .

Users and, in general, those people who intend to establish a link between any website and any of the pages of the website, must respect the corporate image and logo of this Website. Links may not be established from the website to websites where the logo or any element that identifies this Travel Agency as the owner of the website does not appear, all of the above with the due prior written authorization of use by this Travel Agency. Trips.

This site has been designed solely and exclusively for your personal use. It is prohibited to commercialize the content, information, software, products and services obtained from this site.
The contents of this website are registered under Copyright laws, it is a registered trademark of this Travel Agency.

If you are aware of an infringement of our trademark, please let us know by email atencion@exploramundoservicios.com

Denial of responsibility

The information, software, products and services published on this website may contain inaccuracies or errors, including rates and/or prices, errors in particular. This Travel Agency does not guarantee the accuracy and declines all responsibility for errors in the information and description of content and/or services found on the website, which in some cases are provided by the providers of these services. Furthermore, this Travel Agency expressly reserves the right to correct any price on the website, reservations made under an incorrect price. In such case, if available, it will offer you the opportunity to keep your reservation at the correct price or cancel the reservation, without penalty, as long as you comply with the above characteristics.

Services

Additional terms and conditions may apply to reservations, purchases of goods and services and other sections of this site, depending on the specific service provider and you as a user agree to accept such clauses.

Registrations

The simple fact of registering to participate in any trip under these general conditions implies that nothing should be understood or imagined as included if it is not described in the programs.

Description of terms in any of the products or services found on the website of this Travel Agency

Travel Destinations

It is recommended that the traveler verify the warnings that the place chosen for the trip has.

By selling trips, this Travel Agency does not represent or guarantee that travel to said points is advisable or without risk and is not responsible for damages or losses that may result from traveling to these places.

Documentation: All passengers must carry the necessary personal documentation. This travel agency declines all responsibility for the information, withdrawal and rejection of visas.

Luggage: In land transportation, the travel agency expressly denies all responsibility in case of loss, damage or theft due to any circumstance.
Clarification: Tips represent gratitude for the efficiency of a service received, and as such, they are always voluntary.

Claims: They must be made in writing, or via e-mail atencion@exploramundoservicios.com You will find the information in our Customer Service section.

Concordance: By requesting registration in any travel program marketed by this Travel Agency, the client and/or passenger declares that they know and approve all the terms of these “General Conditions”, which are available to be printed, as well as the special conditions described in the travel program or in the specific travel project.

Advertising

Part of the Website may contain advertising content or be sponsored. Advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion on the Site complies with the laws that may be applicable in each case. This Travel Agency will not be responsible for any error, inaccuracy or irregularity that may be contained in the advertising or sponsor content.

In any case, to file any claim related to the advertising Content inserted in the Portal, you can contact the following email address: atencion@exploramundoservicios.com and from there contact will be made with the sponsor.

Connections and links with third party portals

This site may contain links (links) that communicate with portals operated by third parties independent of the Travel Agency website.

The Travel Agency has no control over them and is not responsible for their contents. The inclusion of these sites on the Travel Agency website does not imply any type of association with said third parties or their operators. This Website has connections with other websites, please keep in mind that when you enter one of these links, you are entering a portal other than the website of this Travel Agency and this, therefore, has no responsibility. It is advisable that you read the instructions of these sites regarding their privacy, since these may be different from those offered by this Travel Agency. Of course, you are solely responsible for maintaining the secrecy of your passwords and the information contained in your user account. Please be very careful with this information.

Help Desk

Use of media: If the site contains bulletin boards, chat rooms and other media or message communication forums. You, as a user thereof, agree to send and receive only messages and material that are appropriate and related thereto. Examples of misuse of the forum would be:

-Defame, insult, abuse, harass, threaten and violate the legal rights (such as the right of privacy and publicity) of third parties.
-Publish, distribute, announce or disseminate any type of defamatory, discriminatory, obscene, indecent or illegal information or material.
-Upload files that contain software or other material protected by intellectual property laws (or copyright) unless you own such authorship and rights or have received all relevant permissions for use.
-Upload files that contain viruses, are corrupted, or contain any type of programs or code that may damage the operations of third-party computers.
-Remove any authorship attributions, legal notices, property designations and/or trademarks in any system file.
-False the origin of the source, the computer program or any material contained in the uploaded file.
-Advertise or offer the sale of goods and/or services, conduct surveys, contests or send chain letters.
Download any file uploaded by any other user of a forum with the knowledge that it should not be legally distributed in that manner.
-As a user you accept that the forums are for the use of public and not private communications. Likewise, you agree that talks, conferences, newsletters and other communications between other users are not endorsed by this Travel Agency, or its affiliates, and that such communications will not be considered for review, virus control and/or approved by it. Travel Agency or its affiliates. This Travel Agency reserves the right to remove any content from a forum without prior notice, as well as the complete right to deny, at its discretion, access to any portal user or any part of it without prior notice.