If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you.

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you. However, at its sole discretion, the Company gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, etc. the decision of the Company on the quantum of refund shall be final.

It would take at least minimum of 15 to 30 days to process the refund (if due).

It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides,  meals, entrance fees, optional tours etc., due to any reason whatsoever.

Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by credit card it will be reversed to their credit card account at the discretion of the company. It would at least take 30 days to process refunds.

There is no refund payable for any unutilized services (e.g. meals, entrance fees, optional tours, hotels, transport and sightseeing etc.,) for any reason whatsoever.

To cancel your package, please email a written request to atencion@exploramundoservicios.com within 30 days of purchase. Include your client code, purchase date, and reason for cancellation. Requests submitted after 30 days will not be accepted. Refunds are available only if cancellations are requested within 30 days of purchase. All packages are sold as a single payment.

Your satisfaction is our priority. If you experience any issues with your purchase, we’re here to assist:

Phone: +1 512-846 3358
Email: atencion@exploramundoservicios.com